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I have been having some problems with my printer since around the middle of december--photos printing with lots of green, streaky, and so on. I was preoccupied and didn't do anything about it.
At the end of the year, I remembered I had purchased a guaranteed replacement contract. I dug it out, only to discover that it had expired a week earlier. Dang!
A few days later, CompUSA sent me a letter asking if I would like to renew the contract for a year. "Why, yes", I replied. then I didn't do anything about it because I was still preoccupied.
I have recently needed to print stuff for my photography class, so I took the printer in to be repaired. It needed a new printhead. Even though a new printhead costs around $90, they chose to send me a reconditioned printer instead of repairing mine. I waited around for it, and it finally came last week, but it had printhead issues too. Dang!
I tried calling the extended warranty people, but kept getting lost in voicemail hell. So today I called CompUSA and told them my problem. A guy named Amir gave me the number for a guy named Josh. I called Josh and he sent me an email authorizing me to take my original printer back to the store to get a new print head. Ok.
I took the printer to the store, and the lovely and charming Pakia listened to my story. She sadly informed me that they didn't have a printhead for it. She had to talk to her boss to see how to proceed, but he was on the phone. While we waited, we chatted about all sorts of things. She recently graduated with an engineering degree, but can't find an entry-level job, so she's stuck in the repair shop for now. The conversation naturally turned to photography, which she absolutely loves. It was pretty cool. I think I talked her into taking the open photo lab class next fall.
When boss got off the phone, he told her they would have to replace out my printer. We wandered over to the printer area to see what was equivalent. I pointed out the Canon I9900, which is the replacement model for my I9100. She says, "I think it is a little better than your old printer, but let's see what boss says."
Boss said ok, and she took me to checkout, where she arranged the exchange of my old, broken printer for a shiny new I9900. To top it off, she threw in an extra set of ink cartridges. And if that weren't enough, she made sure the checker gave me a rebate certificate for $100!
Dang!!
At the end of the year, I remembered I had purchased a guaranteed replacement contract. I dug it out, only to discover that it had expired a week earlier. Dang!
A few days later, CompUSA sent me a letter asking if I would like to renew the contract for a year. "Why, yes", I replied. then I didn't do anything about it because I was still preoccupied.
I have recently needed to print stuff for my photography class, so I took the printer in to be repaired. It needed a new printhead. Even though a new printhead costs around $90, they chose to send me a reconditioned printer instead of repairing mine. I waited around for it, and it finally came last week, but it had printhead issues too. Dang!
I tried calling the extended warranty people, but kept getting lost in voicemail hell. So today I called CompUSA and told them my problem. A guy named Amir gave me the number for a guy named Josh. I called Josh and he sent me an email authorizing me to take my original printer back to the store to get a new print head. Ok.
I took the printer to the store, and the lovely and charming Pakia listened to my story. She sadly informed me that they didn't have a printhead for it. She had to talk to her boss to see how to proceed, but he was on the phone. While we waited, we chatted about all sorts of things. She recently graduated with an engineering degree, but can't find an entry-level job, so she's stuck in the repair shop for now. The conversation naturally turned to photography, which she absolutely loves. It was pretty cool. I think I talked her into taking the open photo lab class next fall.
When boss got off the phone, he told her they would have to replace out my printer. We wandered over to the printer area to see what was equivalent. I pointed out the Canon I9900, which is the replacement model for my I9100. She says, "I think it is a little better than your old printer, but let's see what boss says."
Boss said ok, and she took me to checkout, where she arranged the exchange of my old, broken printer for a shiny new I9900. To top it off, she threw in an extra set of ink cartridges. And if that weren't enough, she made sure the checker gave me a rebate certificate for $100!
Dang!!
